support

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which devices does retrack support?

retrack 1.4 requires ios 26 or later on iphone and watchos 26 or later for its apple watch companion. stretch and talk to your reaction are on iphone; watch offers reaction logging, meditation and belly breathing.

do i need an account?

no. retrack has no sign-up and no login. open it and start logging — the app uses your apple id's private icloud quietly in the background, so there's nothing to create and nothing to remember.

where is my data?

on your iphone or apple watch, and in your own private icloud. we run no data server and cannot read your reactions. if you're signed into icloud, entries and syncable reminder preferences follow your apple id to your other devices automatically; security permissions and other device-only choices stay local.

my reactions aren't syncing between devices

check that both devices are signed into the same apple id, and that icloud drive is on (settings → your name → icloud). sync also needs an internet connection and can take a minute to catch up. apple does not expose a per-item sync progress indicator, and retrack does not add one.

do i need apple intelligence?

no. logging and suggestions from your saved history work without it. on supported iphones, apple intelligence can help suggest triggers and interpret questions about your entries. it starts on for new installations; an earlier choice to turn it off stays off. use the apple intelligence switch in retrack's settings to change that choice.

personal trigger suggestions may use your selected reaction and up to 20 recent entries, including notes, through apple's private cloud compute on eligible iphones running ios 27 or later. on-device and saved-history fallbacks remain available. questions in patterns are interpreted locally. nothing is sent to mostly lentils. see the privacy policy for details.

how do i choose what appears on apple watch?

on your iphone, open retrack's sliders settings → iphone widget + apple watch. the first cell is always the map; fill the other three with reactions or saved pairs, then tap save. removing or choosing a slot edits a draft until you save. the saved choices appear in the same order on both. create reusable pairs separately under settings → reactions, triggers + pairs. apple watch keeps the last set it received, so quick logging still works away from your phone or without a connection. a watch tap saves an entry on the watch and never accesses apple health itself. right after a tap, the cell that said “noted.” opens that entry on the watch, where you can add what led to it or a note; changing the word or deleting the entry is done on your iphone. tap the map on the watch for every reaction. swipe sideways for the watch's pause page: meditation and breathing, one or five minutes each, with end a swipe to the right. a practice of a minute or more is kept as a practice entry and syncs through your private icloud; your iphone writes meditation from the watch to apple health as mindful minutes when mindful-minute sharing is on there, within a week of the practice.

which reactions can go to apple health?

reaction sharing is off until you explicitly turn it on in retrack's iphone settings. only new entries created under that iphone's sharing choice are eligible — whether they come from the iphone app, siri or shortcuts, its home screen widget, a control, or its paired apple watch. each iphone keeps its own choice, and the watch uses the last choice received from its paired iphone; a delayed watch entry is checked against the time that choice was on. the iphone app attempts the health write when retrack runs and retries failures; watch entries must first arrive through private icloud, so this may take time. older history and entries logged while sharing was off are excluded, and editing or deleting an entry later does not change its health copy. the 11 newest reaction words and newly created reactions stay in retrack. custom reactions with a placement from the earlier pleasantness map keep that health value, without a guessed emotion label; moving them on the wheel does not change it. only the iphone app has health access, and retrack never reads from health.

how do i edit or delete an entry?

swipe a row to the left in the reactions tab — a pencil to edit, a trash can to delete. just after logging, you can also tap the arrow beside the new entry to add a trigger or note.

how does talk to your reaction work?

open pause → talk. your latest logged reaction is ready. tap its underlined name to pick another on the map. search also finds your visible custom reactions left off the map. if you haven't logged an entry yet, tap “pick a feeling” to begin.

a drawn figure turns toward the reaction on its shoulder. move through the prompts at your own pace, speaking silently or aloud. optional examples can help you find words, and you can simply sit together. an answer doesn't have to come, and the reaction doesn't need to change. about this practice opens illustrated instructions while keeping your choice.

talk is free and untimed. it doesn't use the microphone, record what you say, save an entry, or add anything to apple health. when you've had enough, finish and tap done. tap end early whenever you want to return to setup.

about the breathing exercises

the four techniques follow Northwestern Medicine's breathing guide. retrack gives each step a drawing and a short cue.

• belly breathing: sit or lie down with bent knees. put a hand on your abdomen, notice it expand while inhaling through your nose, then let it fall as you breathe out through gently narrowed lips.
• alternate nostril: use your thumb to close the right side and your ring finger to close the left. inhale left, switch and exhale right; inhale right, switch and exhale left. the drawing labels your own left and right.
• box breathing: breathe in through your nose, pause, breathe out through your mouth, then pause again. each step lasts the same amount of time.
• 4–7–8 breathing: inhale through your nose for four counts, pause for seven, then exhale through your mouth for eight.

check with your clinician about medical conditions or concerns. Northwestern advises avoiding alternate nostril breathing and breath holds during pregnancy. stop and return to normal breathing if you feel unwell.

belly breathing uses 3 seconds in and 4 seconds out. box breathing uses 4 seconds for each step, and alternate nostril uses 3 seconds in or out on each side. choose 1, 3 or 5 minutes; the guide ends at that duration. 4–7–8 uses the full counts for 4 or 8 rounds, with 4 selected by default. these timed cues are app guidance, not a requirement to push through discomfort.

how does stretch work?

on iphone, open pause and swipe the row of activity names to find stretch. choose a routine and its 5- or 10-minute option. full body is free; upper body, lower body, neck & shoulders, and yoga: surya namaskar (the sun salutation) need plus. the sun salutation offers 1, 4 or 8 rounds instead of a duration.

during a move, tap how to below its name for illustrated instructions. opening instructions pauses the routine, and closing them leaves it paused. tap the central timer to resume or pause again. the previous and next buttons beside it let you revisit or skip a move; they appear after get ready. tap end early to return to setup.

stretch can record a practice entry, with pauses and skipped time left out. it doesn't add mindful minutes or workouts to apple health.

what does retrack plus include?

the core of retrack is free, always: logging, your history, day and week patterns, focus with the included scenery, meditation, gratitude, belly breathing, full body stretch, and talk to your reaction.

plus adds month and year patterns, lets you create your own reactions — name one and draw its face by hand, or begin from a starting face — and unlocks additional pause sceneries, box breathing, alternate nostril breathing, and 4–7–8 breathing. it also includes upper body, lower body, neck and shoulders stretches, and the sun salutation.

how do i cancel a subscription?

subscriptions are handled by apple, not by us. on your iphone: settings → your name → subscriptions → retrack. cancelling there stops future renewals; you keep plus until the period you've paid for ends.

i paid before and reinstalled — where did plus go?

install retrack again from the app store, then open the paywall and tap restore purchases. purchases follow your apple id, so as long as you're signed in with the same one, it comes right back.

the daily check-in isn't arriving

make sure notifications are allowed: settings → retrack → notifications. inside the app, settings shows the daily check-in toggle and every time you've set — you can keep several, or none.

what does start fresh delete?

individual logged entries can be deleted any time with a swipe. settings → start fresh deletes reaction, gratitude and practice entries, triggers and saved pairs, and those deletions reach your other devices, including apple watch, through private icloud sync. custom reaction definitions and faces, home screen choices (without triggers), settings and reminders, an active pause, and apple health copies remain. in settings → reactions, triggers + pairs, you can hide and restore custom reactions rather than deleting their definitions, so past entries keep their names and faces. remove health copies in the health app. deleting retrack removes local app data, while private icloud copies follow your icloud settings (settings → your name → icloud → manage storage).

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